Where revenue leaks
Three ways your front desk leaks revenue when things get busy.
Missed Demand
Calls that go unanswered become jobs at the next shop or patients at the next clinic.
Most shops and clinics miss 15–30% of after-hours and peak-time calls.
Follow-Up Failure
Quotes, estimates, and callbacks that never happen.
The average follow-up happens too late or not at all — the lead has already moved on.
Deferred Revenue
Work identified but never re-offered.
Declined repairs and unscheduled treatment plans are revenue already in the room — they just need a follow-up.
Already tried AI tools? Here's what usually goes wrong.
Most AI tools answer the question. They don't run the workflow behind it.
A chatbot captures a lead. Then what? Who gets notified? Where does it log? What happens if nobody follows up? What if it's urgent?
Generic AI tools stop at the conversation. NorthTen builds what comes after — the routing, the logging, the alerts, the escalation, and the follow-up tracking that turns a captured lead into a booked appointment.
If you've tried AI before and didn't see the results you expected, that's probably why.
15 minutes. One clear recommendation. No obligation.
What we install first
Three workflows that close the most common revenue gaps.
Most requested
Inquiry Capture
We answer after-hours calls, capture missed inbound, and make sure every inquiry gets logged and routed — nothing waits until morning. Works across voice, web form, and Google Business Profile.
Follow-Up Enforcement
We make sure every quote, estimate, and callback actually happens — on schedule, without your team having to remember. Triggered automatically when a lead goes quiet past a defined window.
Deferred Work Recovery
We re-surface declined repairs and unscheduled treatment plans on the right cadence so revenue already identified doesn't stay unbooked. No chasing — the system runs the follow-up sequence.
Industry Systems
Built for specific industries.
The workflows above follow the same underlying pattern. The module you start with, the specific bottleneck we fix first, and how we scope the install — that depends on your industry.
Dental Clinics
Patient Capture + Front Desk Recovery
Missed-call text-back, after-hours voice intake, cancellation recovery, treatment follow-up, and an insurance task queue. Four modules. Start with one.
See the system →Auto Services
Inquiry Capture + Shop Ops Layer
Missed call capture, Google booking intake, status update automation, deferred repair follow-up, and open bay recovery. Four modules. Start with one.
See the system →How it works
Audit. Install. Done.
01
Free audit call
15–30 minutes. We map your intake, follow-up, and admin process — where it breaks, where the handoff is manual. Within 24 hours you get a written recommendation: the specific bottleneck to fix first and what it costs.
02
First module live in 5–7 days
We build the smallest system that creates a real win. You review and approve before anything goes live. No 6-month implementations.
03
You own it completely
The system lives in your environment, on your accounts. No vendor lock-in. No platform dependency on us. If we ever stop working together, it keeps running.
Not sure what to fix first?
Most business owners are too busy running their business to know exactly where the time is going. That's not a gap — it's the whole reason the audit exists.
Book a free AI Workflow Audit and we'll identify where your team is losing the most time — then recommend the smallest high-value system to fix it. No pitch. No pressure. Just a clear operational recommendation you can act on.
15 minutes. One clear recommendation. No obligation.
Built by Kevin Mercado — BA/PM background across 3 of Canada's Big 5 banks. Operator-first. No vendor dependencies. No lock-in.
FAQ